Shipments and returns
At Bailey Threads, we want to get your order to you as quickly and smoothly as possible.
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Free Shipping: We offer free standard shipping on all Australian orders over $80 AUD.
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Flat Rate Shipping: For orders under $80, a flat rate of $9.95 AUD applies for standard shipping within Australia.
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Delivery Times:
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days (available at checkout for an additional fee)
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Order Processing: All orders are processed within 1–2 business days. You will receive a tracking number once your order has been dispatched.
Please note: Delivery times may vary depending on your location, especially during peak periods and public holidays. Bailey Threads is not responsible for delays caused by couriers or external factors once an order has been dispatched.
Returns Policy
We hope you love your purchase, but if something isn't right, we offer a 14-day return policy.
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Eligibility for Returns:
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Items must be returned within 14 days of receiving your order.
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Items must be unworn, unwashed, and in original condition with all tags attached.
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Items must not be marked, stained, or damaged in any way.
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Non-Returnable Items:
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Sale items are final sale unless faulty.
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Items that have been worn, washed, or altered are not eligible for return.
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Return Process:
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To initiate a return, please email us at Info@baileythreads.com with your order number and reason for return.
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Customers are responsible for the cost of return shipping unless the item is faulty.
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Refunds:
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Faulty Items:
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If you believe you have received a faulty item, please contact us at Info@baileythreads.com with clear photos and a description. We will offer a replacement, repair, or refund in accordance with your rights under the Australian Consumer Law.
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